迁移通知邮件 中英对照（双 mockup）
红色 = 占位变量：{App} 来源老 App 名｜[Shutdown Date] / [关停日] 待定｜
[Customer Service Email / Phone] / [客服邮箱/电话] 待定｜[ULA link] 待法务｜发件地址待 Mike
邮件 1 — 上线预告
7/20（上线前一周）｜三老 App 全量用户（去重，含 SSO）｜商店按钮置灰（商店页 7/27 才存在）
EN · 发送原文
A new version of {App} is coming on July 27
Preview Your account and bed settings will move to our new app, Sleep Assist.
Sleep AssistA message from the Sleep Assist team
Sleep Assist (old)New Sleep Assist
Same account, same bed — moving to a new home on July 27
A new version of {App} arrives July 27
Dear user,
We have fully rebuilt {App} — our new app is called Sleep Assist. You will need to migrate your account to it after launch. It only takes a few minutes — here is what to do from July 27:
We have fully rebuilt {App} — our new app is called Sleep Assist. You will need to migrate your account to it after launch. It only takes a few minutes — here is what to do from July 27:
1
Download the new Sleep Assist
Available on the App Store and Google Play from July 27.
2
Sign in with the email of your {App} account
Use this same email address so we can find your account. Forgot your old password? No problem — you will set a new one during migration.
3
Tap “Migrate my account”
Follow the in-app steps — we will email you a verification code to confirm it is you, then your account and paired bed move over in one go.
Available July 27 on theApp Store
July 27 ONGoogle Play
Until launch day, nothing changes — {App} keeps working as usual.
Signed in to Dawnhouse with Facebook, Google or Apple? We will email you separate instructions on launch day — no action needed for now.
Official Migration Notice（EN 6/11 定稿全文）
Dear Users,
We have fully rebuilt the Sleep Assist application. If you hold an existing account for [Sleep Assist / Ergosportive / Dawnhouse], you need to migrate your old account to the new app.
1. Upgrade Arrangement
Launch date of the new application: [July __, 2026]
The official shutdown date of legacy apps will be announced separately. Please stay tuned for follow-up notices. Before the legacy apps are fully discontinued, users who have not completed migration can use all functions normally. Please finish the migration in a timely manner. Otherwise, your account, device pairing records and historical health data will be lost permanently.
2. Migratable Content
1) Account information and device pairing relationships;
2) Historical health data will not be migrated automatically, but migrated users can view such data via a dedicated entry in the new app's Settings page (this entry is only visible to migrated accounts).
3. Migration Methods
1) Self-service Migration via Email + Verification Code
After downloading the new app, enter the email and password of your old account, then tap Sign In / Sign Up. Once the system detects the email is linked to a legacy account, a verification code will be sent to your mailbox. Follow the guide to complete migration after successful verification.
2) Assisted Manual Migration
If you logged into Dawnhouse with Facebook, Google or Apple accounts, you cannot complete migration on your own. The new app does not support Facebook login for the time being. Although Google and Apple login are available, the system cannot automatically identify and migrate your legacy account. We will send migration guidance emails to the email bound to your old account. Please check your inbox and follow the instructions to complete the process promptly.
For inquiries, please contact customer service: [Customer Service Email / Phone Number]
Thank you for your understanding and support. We will keep providing professional and secure sleep health services for you.
Keeson Technology Corporation Limited
中文 · 审阅对照
{App} 全新版本将于 7 月 27 日上线
预览 您的账号和床具设置将迁移到我们的新 App——Sleep Assist。
Sleep Assist来自 Sleep Assist 团队的通知
Sleep Assist (old)New Sleep Assist
同一账号、同一张床——7 月 27 日搬新家
{App} 全新版本，7 月 27 日见
尊敬的用户：
我们将 {App} 全新重构为新 App——Sleep Assist。上线后您需要把账号迁移过去，只需几分钟。7 月 27 日起按以下三步操作：
我们将 {App} 全新重构为新 App——Sleep Assist。上线后您需要把账号迁移过去，只需几分钟。7 月 27 日起按以下三步操作：
1
下载新 Sleep Assist
7 月 27 日起在 App Store / Google Play 上架。
2
用您 {App} 账号的邮箱登录
即收到本邮件的邮箱，系统据此找到您的老账号；忘了旧密码也没关系，迁移中会设置新密码。
3
点「Migrate my account」
按 App 内步骤操作——我们会向邮箱发送验证码确认是您本人，账号和已配对的床随即一次性迁移完成。
7 月 27 日上架App Store
7 月 27 日上架Google Play
上线日之前一切照旧，{App} 正常使用。
通过 Facebook / Google / Apple 登录 Dawnhouse？上线当天我们会单独发送指引邮件，现在无需任何操作。
正式迁移通知（法务 2026-06-09 中文定稿原文）
尊敬的用户，
我们全新构建了 Sleep Assist 应用，您的[Sleep Assist / Ergosportive / Dawnhouse]旧账号需要迁移至新 App。
一、升级安排
新应用上线时间：[2026年7月 日]
旧 App 全面停止服务的时间将另行通知，请您务必留意后续通知。在旧 App 正式关停之前，未账号迁移的用户仍可正常使用，不影响现有功能。请您留意后续通知并及时完成迁移，否则账号、设备配对数据、历史健康数据将无法保留。
二、迁移内容
1、账号和设备配对关系；
2、历史健康数据不迁移，但可在新 App 的设置中查看（该入口仅对完成迁移的用户显示）。
三、迁移方式
1、使用"邮箱＋验证码"迁移
下载新 App 后，输入您旧 App 的邮箱和密码点击 Sign In / Sign Up。检测到邮箱属于旧账号后，我们会向您的邮箱发送验证码，您验证成功后我们将引导您完成迁移。
2、人工协助迁移
若您通过 Facebook、Google 或 Apple 账号登录 Dawnhouse，由于新 App 暂不支持 Facebook 的登录方式，Google/Apple 虽受支持但我们无法自动识别并迁移您的旧账号，您无法自主迁移。我们将通过您旧账号绑定的邮箱向您发送迁移协助邮件，请您务必留意邮件并按照提示及时完成迁移。
如有疑问，请联系客服：[客服邮箱/电话]
感谢您的理解与支持！我们将继续为您提供更专业、更安全的睡眠健康服务。
麒盛科技股份有限公司
邮件 2 — 已上线（转化主力）
7/27 上线当天｜全量用户（不含 SSO 定向 261 人）｜通知全文随邮件附于正文下（同邮件 1，此处折叠略）
EN · 发送原文
The new version of {App} is here — move your account in minutes
Preview {App} is now Sleep Assist. Download and sign in with your {App} email.
ErgosportiveA message from the Ergosportive team
ErgosportiveNew Sleep Assist
Same account, same bed — your new home is ready
The new version of {App} is now available
Dear user,
{App} has been rebuilt as our new app, Sleep Assist — now live on the App Store and Google Play. Move your account today — it takes just a few minutes:
{App} has been rebuilt as our new app, Sleep Assist — now live on the App Store and Google Play. Move your account today — it takes just a few minutes:
1
Download the new Sleep Assist
Tap a store button below.
2
Sign in with the email of your {App} account
Use this same email address so we can find your account. Forgot your old password? No problem — you will set a new one during migration.
3
Tap “Migrate my account”
Follow the in-app steps — we will email you a verification code to confirm it is you, then your account and paired bed move over in one go.
Download on theApp Store
GET IT ONGoogle Play
Important: sign in with the same email as your {App} account. Using a different email creates a brand-new account, and your bed and previous data will not follow. Also pick the same server region (EU / US) as your old app — the wrong region cannot find your account.
Official Migration Notice（全文同邮件 1）
（发送时同样附全文于正文之下）
中文 · 审阅对照
{App} 新版本已上线——几分钟完成账号迁移
预览 {App} 现已升级为 Sleep Assist。立即下载，用您的 {App} 邮箱登录。
Ergosportive来自 Ergosportive 团队的通知
ErgosportiveNew Sleep Assist
同一账号、同一张床——新家已就绪
{App} 新版本现已上线
尊敬的用户：
{App} 已重构为新 App——Sleep Assist，现已在 App Store / Google Play 上线。今天就把账号迁过来，只需几分钟：
{App} 已重构为新 App——Sleep Assist，现已在 App Store / Google Play 上线。今天就把账号迁过来，只需几分钟：
1
下载新 Sleep Assist
点下方商店按钮。
2
用您 {App} 账号的邮箱登录
即收到本邮件的邮箱；忘了旧密码也没关系，迁移中会设置新密码。
3
点「Migrate my account」
按 App 内步骤操作——验证码确认后，账号和床一次性迁完。
Download on theApp Store
GET IT ONGoogle Play
重要：务必用与 {App} 账号相同的邮箱登录。换邮箱注册会创建全新账号，您的床和历史数据不会跟过来。同时选择与老 App 相同的服务器区域（EU / US）——选错区域将找不到您的账号。
正式迁移通知（全文同邮件 1 中文定稿）
（发送时同样附全文于正文之下）
邮件 3 — SSO 定向（人工协助）
7/27 上线当天｜Dawnhouse SSO：FB 10 + Google 181 + Apple 70 ≈ 261 人｜附件：《账号迁移协议》EN 6/11（同意确认形式）｜引导方式已拍板：回复本邮件
EN · 发送原文
Action required: move your Dawnhouse account to the new Sleep Assist
Preview You signed in with Facebook, Google or Apple — we'll help you migrate.
📎 Account-Migration-Agreement-EN-20260611.pdf
DawnhouseA message from the Dawnhouse team
DawnhouseNew Sleep Assist
We will move it with you — just three steps
We'll help you move your account
Dear user,
You signed in to Dawnhouse with Facebook, Google or Apple. The new Sleep Assist cannot migrate these accounts automatically, so our support team will assist you personally. Here is all you need to do:
You signed in to Dawnhouse with Facebook, Google or Apple. The new Sleep Assist cannot migrate these accounts automatically, so our support team will assist you personally. Here is all you need to do:
1
Create a new Sleep Assist account with this email address
Download the new Sleep Assist and sign up with Email + Password.
If this email is an Apple private relay address (…@privaterelay.appleid.com), please sign up with your everyday email instead.
2
Reply to this email once you have registered
A one-line reply is enough, e.g. “Done — I registered with name@example.com”. If you signed up with a different email, tell us which one.
3
We link your bed and confirm by reply
After verification, our team binds your paired bed to your new account, then replies to confirm — including how to find your previous sleep reports.
Download on theApp Store
GET IT ONGoogle Play
While you wait: both Dawnhouse and the new Sleep Assist keep working as usual. The only limitation — your previous sleep history is not yet visible in the new app until migration is complete.
The attached Account Migration Agreement applies to this migration. By completing the steps above, you confirm that you have read and accepted it.
Please complete these steps before the legacy apps shut down. Otherwise your account, bed pairing and historical health data cannot be retained.
中文 · 审阅对照
需要您操作：将您的 Dawnhouse 账号迁移到新 Sleep Assist
预览 您使用 Facebook / Google / Apple 登录——我们将协助您完成迁移。
📎 账号迁移协议（Account-Migration-Agreement-EN-20260611.pdf）
Dawnhouse来自 Dawnhouse 团队的通知
DawnhouseNew Sleep Assist
我们陪您一起搬——只需三步
我们来协助您完成账号迁移
尊敬的用户：
您通过 Facebook / Google / Apple 登录 Dawnhouse。新 Sleep Assist 无法自动迁移这类账号，将由客服团队为您人工协助。您只需三步：
您通过 Facebook / Google / Apple 登录 Dawnhouse。新 Sleep Assist 无法自动迁移这类账号，将由客服团队为您人工协助。您只需三步：
1
用本邮箱在新 Sleep Assist 注册账号
下载新 Sleep Assist，用邮箱 + 密码完成普通注册。
若本邮箱是 Apple 匿名中转地址（…@privaterelay.appleid.com），请改用您的常用邮箱注册。
2
注册完成后回复本邮件
一句话即可，例：「已注册，邮箱是 name@example.com」；用了其他邮箱务必告知。
3
我们绑床并回信确认
核实后将您的床绑定到新账号，并回信确认——附历史睡眠报告的查看方法。
Download on theApp Store
GET IT ONGoogle Play
等待期间：Dawnhouse 和新 Sleep Assist 都可正常使用，唯一限制是迁移完成前在新 App 暂时看不到历史睡眠数据。
本次迁移适用附件《账号迁移协议》。您完成上述步骤，即确认已阅读并接受该协议。
请在旧 App 关停前完成上述步骤，否则账号、床具配对和历史健康数据将无法保留。
邮件 4 — 关停通知（必发，兑现「另行通知」承诺）
待定（建议关停日确定后提前 ≥2 周）｜届时仍未迁移的用户
EN · 发送原文
Final notice: {App} will shut down on [Shutdown Date]
Preview Migrate before [Shutdown Date] to keep your account and bed settings.
Sleep AssistA message from the Sleep Assist team
Sleep Assist (old)New Sleep Assist
Last call — bring your account along before shutdown
{App} shuts down on [Shutdown Date]
Dear user,
As previously announced, the legacy apps are being discontinued. {App} will stop working on [Shutdown Date]. After that date, your account, device pairing records and historical health data will be permanently lost — unless you migrate now. It takes just a few minutes:
As previously announced, the legacy apps are being discontinued. {App} will stop working on [Shutdown Date]. After that date, your account, device pairing records and historical health data will be permanently lost — unless you migrate now. It takes just a few minutes:
1
Download the new Sleep Assist
Tap a store button below.
2
Sign in with the email of your {App} account
Use this same email address so we can find your account. Forgot your old password? No problem — you will set a new one during migration.
3
Tap “Migrate my account”
Follow the in-app steps — we will email you a verification code to confirm it is you, then your account and paired bed move over in one go.
Download on theApp Store
GET IT ONGoogle Play
Important: sign in with the same email as your {App} account, and pick the same server region (EU / US) — otherwise we cannot find your account.
After [Shutdown Date]: your account, bed pairing and history can no longer be recovered. If you register later with the same email, you will start as a brand-new user.
中文 · 审阅对照
最后通知：{App} 将于 [关停日] 停止服务
预览 请在 [关停日] 前完成迁移，以保留您的账号和床具设置。
Sleep Assist来自 Sleep Assist 团队的通知
Sleep Assist (old)New Sleep Assist
最后的搬家窗口——关停前带上您的账号
{App} 将于 [关停日] 停止服务
尊敬的用户：
如此前通知，旧版 App 即将停止服务，{App} 将于 [关停日] 停止运行。此后您的账号、设备配对记录和历史健康数据将永久丢失——除非您现在完成迁移，只需几分钟：
如此前通知，旧版 App 即将停止服务，{App} 将于 [关停日] 停止运行。此后您的账号、设备配对记录和历史健康数据将永久丢失——除非您现在完成迁移，只需几分钟：
1
下载新 Sleep Assist
点下方商店按钮。
2
用您 {App} 账号的邮箱登录
即收到本邮件的邮箱；忘了旧密码也没关系，迁移中会设置新密码。
3
点「Migrate my account」
按 App 内步骤操作——验证码确认后，账号和床一次性迁完。
Download on theApp Store
GET IT ONGoogle Play
重要：务必用与 {App} 账号相同的邮箱登录，并选择相同的服务器区域（EU / US）——否则将找不到您的账号。
[关停日] 之后：账号、床具配对和历史数据无法找回；之后即使用同一邮箱注册，也将作为全新用户。
回执 — SSO 迁移成功确认（触发式）
历史关联完成后回复原邮件线程｜完成人工协助迁移的 SSO 用户｜单一模板，批量工具直接发，无变体
EN · 发送原文
✓
Re: Action required — you are all set! Your migration is complete 🎉
Preview Your previous sleep reports are ready — here's where to find them.
Sleep AssistMigration confirmation
✓Welcome home — your previous reports are ready
Congratulations — your account migration is complete
Dear user,
Good news: your migration is complete — your previous app data is now linked to your new Sleep Assist account.
Good news: your migration is complete — your previous app data is now linked to your new Sleep Assist account.
✓
Your previous sleep reports are now available
Open the new Sleep Assist → Settings → Account & Security → Data & Sharing Settings → View Previous App Data. This entry is visible only to migrated users — that's you now.
Don't see your bed in the app? You can pair it anytime from the Home screen.
You can now uninstall Dawnhouse whenever you like — your data lives in the new Sleep Assist.
中文 · 审阅对照
✓
回复：需要您操作——一切就绪！您的迁移已完成 🎉
预览 您的历史睡眠报告已就绪——查看方法如下。
Sleep Assist迁移完成确认
✓欢迎入住新家——历史报告已就绪
恭喜——您的账号迁移已完成
尊敬的用户：
好消息——您的迁移已完成，历史数据已关联到您的新 Sleep Assist 账号。
好消息——您的迁移已完成，历史数据已关联到您的新 Sleep Assist 账号。
✓
历史睡眠报告现在可以查看了
打开新 Sleep Assist → Settings → Account & Security → Data & Sharing Settings → View Previous App Data。该入口仅迁移用户可见——现在包括您。
App 里没看到您的床？随时可在 Home 首页自行配对。
现在您可以随时卸载 Dawnhouse——您的数据已安家在新 Sleep Assist。